Refund Policy
We strive to provide excellent service and fair refund policies
Last updated: January 1, 2024
We are committed to providing excellent service and fair refund policies. This policy explains when and how refunds are processed.
Refund Eligibility
We offer refunds under specific circumstances to ensure fair treatment of all users.
Eligible for Refund
- Service outages lasting more than 24 hours
- Technical issues preventing service usage for extended periods
- Billing errors or duplicate charges
- Cancellation within 7 days of initial subscription (first-time users only)
Not Eligible for Refund
- Change of mind after the 7-day period
- Failure to use the service
- User error or misunderstanding of features
- Violation of terms of service resulting in account termination
Refund Process
To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Provide your account information and reason for refund request
- We will review your request within 48 hours
- If approved, refunds are processed through Stripe
- Refunds typically appear on your statement within 5-10 business days
Partial Refunds
In some cases, we may offer partial refunds based on usage and circumstances.
Partial Refund Scenarios
- Mid-cycle cancellations may receive prorated refunds
- Service interruptions may result in account credits
- Downgrade requests may qualify for partial refunds
Dispute Resolution
If you have any billing disputes or issues with our service, please contact us immediately. We are committed to resolving all disputes fairly and promptly.
- Contact our customer support team with your concern
- We will investigate and respond within 48 hours
- If needed, disputes can be escalated through Stripe's resolution process
- We maintain detailed transaction records for dispute resolution
Chargebacks
Before initiating a chargeback with your bank, please contact us directly. Chargebacks may result in account suspension and additional fees.
Contact Information
For all billing and refund inquiries, please contact us at [email protected]. We are committed to providing prompt and helpful customer service.
